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COVID-19 PROTOCOLS UPDATE

 

NOVEMBER 26, 2020

As per the new regulations put into effect by the Government of Alberta please note the following changes to our operations:

  • Our table games will be temporarily closed beginning November 27
  • Casino occupancy will be 25% of fire code regulation
  • Bar service is not permitted in Cu Elements Restaurant & Bar. Servers will be available with tray and cart service on the casino floor

Masks on guests are highly recommended while in casino.

The health and safety of our patrons, staff, advisors, and volunteers is our number one priority.

DISTANCE
Remember social distancing when possible
CLEAN HANDS
Use hand sanitizer when touching surfaces
MASKS
We recommend guests wear masks

GENERAL

PROTOCOLS

 

 

 

 

 

For the well-being of our patrons, advisors, volunteers, and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces, and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the property and the presence of hand sanitizer stations have been increased across each area.

Copper Coulee Casino takes great care across every area of our property, working closely with health experts and adhering to guidelines set forth by Alberta Health Services, and the Government of Alberta.

HEALTH & SAFETY PROTOCOLS

GAMING FLOOR AND CASINO
  • Masks highly recommended while in the Casino
  • Social distancing markers and traffic routing
  • Slot machines are limited to allow social distancing
  • All jackpots are paid out at the slot cage
  • Every attempt will be made to sanitize slot machines after use
  • Clear barriers have been setup on table games to protect players and dealers
  • Every attempt will be made to sanitize table games after use
  • Table cards will be replaced regularly, and gaming tokens will be sanitized daily
  • Increased hand sanitizing stations
  • Staff, Advisors and Volunteers are required to wear masks
  • Staff and Advisors will be required to submit to a temperature check and screening questions upon arrival for their shift.
  • Volunteers will be required to answer screening questions upon arrival for their shift.
CLEANING AND DISINFECTING
  • Our property is cleaned and disinfected daily and throughout each shift.
  • Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
  • High touch items are cleaned and disinfected regularly.
SOCIAL DISTANCING
  • Social distancing procedures are implemented throughout the facility, including appropriate signage in queuing areas.
  • Casino floors, restaurants, and other seated venues have reduced their capacities to allow for appropriate social distancing.
HAND WASHING AND SANITIZING
  • Additional hand sanitizing stations have been added throughout the property.
  • Hand washing reminders are posted throughout restroom facilities.
  • We use Hard Surface Disinfectants that are on Health Canada’s list with evidence for use against COVID-19.
  • All seating is in compliance with Alberta Health Services regulations regarding Social Distancing Guidelines.
  • All food-service tables, chairs, booths, credit card devices, and hard surfaces will be cleaned and disinfected between each customer use.
  • Coffee and self-serve food stations are not available until further notice.  Food and Beverage cart service will be available to guests in the casino.
  • All food and beverage staff will wear a face mask or face shield while on duty
  • All staff must have their temperature checked every time they enter the facility via the employee entrance.
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